所有問題都已解答！

英國倫敦東奇普街51號01-101室，郵編：EC3M 1DT。

Mondeum Capital (UK) Limited 根據英格蘭和威爾斯的法律註冊成立，公司編號為 07832612，並經金融行為監管局 (FCA) 授權和監管，註冊號碼為 583632。

我們不代表客戶向英國稅務海關總署 (HMRC) 申報稅款。您可能需要諮詢稅務代理人，以了解如何申報您交易帳戶的任何盈虧。

Whilst we don’t report on your tax information, we can provide an account summary statement upon request by sending an email to our client services team or contact your Personal Account Manager.

Additionally, the reports available on your account management portal can be used as a statement of activity.

1. Login to your Client portal
2. Visit your Account Manager and login using your Trader ID and Password.
3. Click on the report section

Security of client funds is our priority. Clients are assigned segregated accounts held with

Barclays Bank London, and feature FSCS protection up to £85,000 for eligible claimants

We understand that taking a break is sometimes necessary.

Therefore, we offer the option to keep your account open but inactive for as long as needed.

If you do decide to close your account, please don’t hesitate to contact your Account Manager or complete the Account Closure form to withdraw any remaining funds before closing the account.

You can initiate this request by sending an email to clientservices@mondeumcapital.co.uk.

Opening an account is a simple process.

• Visit our webpage and click Start Trading
• Complete the application form, filling in your personal details
• Upload relevant documents and submit
• Once received, your application form will be reviewed and approved within 24 Hours.
• If your application isn’t approved within this time, check your email inbox for any communication with us as we may require some additional information from you.

If you need to revisit the application before you submit it for review, you can login to resume your session at any point.

To complete your application form for a Trading Account with us, we require you to submit a Proof of Address and Government Issued ID.
Accepted Proof of ID

1. Passport
2. Driving Licence
3. Identity Card

Accepted proof of Address

1. Driving Licence (if not used for proof of ID)
2. Bank Statement (Valid within the last 3 months)
3. Credit Card Statement (Valid within the last 3 months)
4. Utility Bill of your registered address ( Gas, Water or Electricity -valid within the last 3 months)
5. Mortgage Statement

Please ensure that all documents are sent in PDF or Clear scan or photo format with all corners of the document visible without any obstruction.

For additional information see our individual account opening guide here.

Yes, Mondeum Capital (UK) Limited accepts non-nationals providing it is not in violation of your jurisdiction’s regulations or UK regulations.

The information on this site is not directed at residents of any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

If you reside in the US and have tax implications there, you cannot trade using Mondeum Capital UK.

Yes, we provide Corporate Accounts for registered businesses and sole traders.

Simply contact our Corporate Account Team via sales@mondeumcapital.co.uk  to get started.

Please see Documents for the complete Corporate Account Form (put link in https://mondeum.techflagman.com/forms-documents )

At Mondeum Capital UK we have a variety of platforms for you to use that will capture your unique requirements.

Account Types:

Active – Using CPro, DAS Trader Pro or Sterling Trader Pro Platforms, featuring 1 x 4 Leverage during market hours and 1 x 2 outside standard market hours to day-trade US Equities.

This account type suits those who want to capitalise on the short-medium term price movements and generally exit their positions by the end of each trading day.

Standard – Using our proprietary Cap It ALL platform, featuring non-leverage, to trade US Equities. This Account Type suits the ‘swing-trader’ or ‘long term’ investor.

Standard Plus – Using our proprietary Cap It ALL platform, featuring 1 x 4 Leverage during market hours and 1 x 2 outside standard market hours.

You can send these directly to your Account Managers email and they will forward to the relevant department, alternatively you can send it to sales@mondeumcapital.co.uk along with your full name in the email subject.

Application processing generally takes 1-2 business days providing that the documents submitted meet our requirements.

Upon completion, you’ll receive two emails – containing your logins to your Client Portal and your Trading Platform logins.

If you haven’t received your login details within 1-2 business days, please check for any correspondence from us and respond to them as quickly as you can.

Missing details or information from you can cause delays in opening your account.

If you have any questions, our Client Services Team is here to help.

Your username, one-time password and all other relevant account details will be provided in your account approval confirmation notification which will be sent via email. Make sure to retain this email for future reference.

Once you have deposited your funds, you will receive an activation email which will have your platform download links along with your Username and temporary password.

我們提供 CAP it ALL 和 CPro 平台的模擬交易帳戶。

我們提供為期十四 (14) 天的免費演示帳戶。

Please contact our Client Services Team or your Account Manager with your userID and we will have the password reset done for you. You will receive an email with a new password.

Please check your junk and spam folders, in case the email was redirected there.

If it’s not in your junk or spam folder then please resubmit your request and make sure your email address is spelled correctly.

若要為您的帳戶入金，只需登入您的 Client Portal。

您可在此找到透過銀行轉帳入金的銀行轉帳指示。

請注意，若您選擇透過銀行轉帳入金，則需要使用您的網上銀行／電話銀行，或親臨分行授權該筆交易。

如有任何問題，請聯絡您的客戶經理或我們的 Client Services Team。

您可以使用英鎊、歐元或美元為您的帳戶充值。

如果您選擇不使用美元充值，請注意，我們將把您的資金兌換成美元用於交易*。

*此項目僅適用於 CAP it ALL、CPro、DAS Trader Pro 和 Sterling Trader Pro 帳戶。

我們提供的每個交易平台之最低入金金額均有所不同，具體取決於我們收取的任何 軟體 及 市場數據費用。

• CAP it ALL 交易平台 – 最低存款 100 美元。
• CPro 由 CAP it ALL 提供技術支援 – 最低存款 100 美元。
• DAS Trader Pro 和 Sterling Trader Pro – 最低存款 500 美元

我們只接受您名下註冊的單一帳戶的存款。我們不接受第三方銀行轉帳或信用卡付款。

您的資金將直接存入由 Mondeum Capital (UK) Limited 為您持有的交易帳戶，帳戶資訊與您的帳號一致。

雖然電匯可以直接從您的銀行匯至我們的銀行，但在某些情況下，銀行會透過中間銀行進行轉帳。請在發起電匯前與您的銀行確認特定要求。

一旦資金到帳，即會記入您的交易帳戶。

請注意，英鎊轉帳通常會在同一工作日內到帳，而歐元及美元轉帳最多可能需要兩（2）個工作天。

如果您有任何疑問，您可以將電匯確認函或收據副本發送給您的客戶經理，到帳後他／她會通知您；或者，您也可以將其發送給我們的 客戶服務團隊。

如果您在進行銀行轉帳時輸入我們的詳細資料有誤，可能會導致交易延遲甚至被拒絕。

您可以致電或發送電子郵件給您的客戶經理，或者您也可以致電 +44 (0203) 854 0041，或發送電子郵件給我們的 客戶服務團隊。

交易美國股票時，您可以在交易和存款結算期結束後的兩個工作天內從帳戶中提取資金。

例如，如果您在周一執行訂單，結算通常會在周三進行——之後您就可以提交提款申請。

您可以透過任何支持美元、英鎊或歐元國際電匯的金融機構或服務機構匯款。

我們強烈建議您直接聯絡您的金融機構，確認他們是否能夠處理此交易。

您的客戶經理或我們的 客戶服務團隊 可以協助您辦理券商之間的轉帳。

存款
當您透過 CAP it ALL、Sterling Trader Pro 和 DAS Trader Pro 平台交易美國股票市場時，您的交易帳戶將以美元計價。帳戶儲值時，將收取以下費用：

銀行轉帳：
英鎊/歐元存款包含1%的外匯兌換費。
美元存款不收取外匯兌換費。

提款：
提款時，如果您的美元交易帳戶餘額匯款至英鎊/歐元計價的銀行帳戶，則需支付1%的外匯轉換費。英國境內電匯（即英國境內的電匯）不收取任何費用。但國際電匯（即英國境外的電匯）每次提款將收取60美元的手續費。

是的，如果您的帳戶餘額低於以下金額，您的槓桿將被取消：

• CAP it ALL（槓桿）：$100
• CPro: $100
• DAS Trader Pro: $500
• Sterling Trader Pro: $500

追繳保證金不收取任何費用，但我們建議您保持帳戶資金充足，以避免被追繳保證金。

如果您在帳戶入金或交易過程中遇到任何問題，請聯絡您的客戶經理或我們的 客戶服務團隊。

以下利率是根據收盤時多頭/空頭部位的市值計算：

Das Trader Pro – 多頭/空頭部位隔夜手續費

7.5% APR – $0 至 $100k

6.5% APR – $100,000.01 至 $1,000,000

5.0% APR – $1,000,000.01 至 $3,000,000

4.5% APR – $3,000,000.01 及以上

Sterling Trader Pro – 多頭 / 空頭持倉隔夜費用

7.5% APR – $0 至 $100k

6.5% APR – $100,000.01 至 $1,000,000

5.0% APR – $1,000,000.01 至 $3,000,000

4.5% APR – $3,000,000.01 及以上

CAP it ALL – 多頭 / 空頭持倉隔夜費用

6.25% APR – 僅適用於 Standard Plus 帳戶。

請記住，這些百分比是按借入（槓桿）金額計算的，而不是按您的本金計算。

請造訪我們的定價頁面查看收費標準。

一旦您的款項到賬，並且您的平台密碼和登入資訊已發送給您，當月的全額市場數據費用即適用。

這些費用不按比例計算，且不可豁免。

如果您已為帳戶入金，但計劃在下個月之前不使用該帳戶，請告知您的客戶經理或聯絡我們的 客戶服務團隊，以便將您的啟用延後至下個月，避免向您收取不必要的費用。

本網站顯示的所有價格/費用均以美元計價，無論您使用何種貨幣為您的帳戶充值。

The Account Manager is an area within your secure client portal where you can view your trading account reports and download the PDF forms associated with your trading account.

When logging in to the Account Manager, you must use the password that was sent to you in the Account Approval email. If you do not know what this password is, you can use the “Forgot my Password” link to reset the password for this platform.

In the report section of the Account Manager portal, you can run various trade performance reports.

You can view your balances and deposits in the Report section of the Account Management Portal- in the Adjustment Report. This report shows all cash movements within your account.

The reports available in the Report section of the Account Management Portal can be used as a statement of activity. Clients can also request official statements by sending an email request to clientservices@mondeumcapital.co.uk.

At Capital Markets Elite Group we understand that every Trader is unique, diverse and requires different things therefore we offer the following Account types:

• CAP it ALL: Our own cutting edge trading technology – Geared towards the Swing-Trader / Long-Term Investor.
• CPro, Sterling Trader Pro and DAS Trader Pro: Widely used by professional Traders, designed for the Active Day Trader

For the trading of Equities and ETF’s

• Pre-market trading hours are from 4:00 am to 9.30 am EST.
• Normal trading hours are from 9.30 am to 4:00 pm EST.
• Post market hours trading extends from 4:00 pm to 8:00 pm EST.

Note. that on Fridays-only, after hours trading may only extend from 4 pm to 5 pm EST depending on platform vendor.

Extended Hours Disclosures:

You should consider the following points before engaging in extended hours trading. “Extended hours trading” means trading outside of “regular trading hours.” “Regular trading hours” generally means the time between 9:30 a.m. and 4:00 p.m. Eastern Standard Time.

• Risk of Lower Liquidity. Liquidity refers to the ability of market participants to buy and sell securities. Generally, the more orders that are available in a market, the greater the liquidity. Liquidity is important because with greater liquidity it is easier for investors to buy or sell securities, and as a result, investors are more likely to pay or receive a competitive price for securities purchased or sold. There may be lower liquidity in extended hours trading as compared to regular trading hours. As a result, your order may only be partially executed, or not at all.
• Risk of Higher Volatility. Volatility refers to the changes in price that securities undergo when trading. Generally, the higher the volatility of a security, the greater its price swings. There may be greater volatility in extended hours trading than in regular trading hours. As a result, your order may only be partially executed, or not at all, or you may receive an inferior price when engaging in extended hours trading than you would during regular trading hours.
• Risk of Changing Prices. The prices of securities traded in extended hours trading may not reflect the prices either at the end of regular trading hours, or upon the opening the next morning. As a result, you may receive an inferior price when engaging in extended hours trading than you would during regular trading hours.
• Risk of Unlinked Markets. Depending on the extended hours trading system or the time of day, the prices displayed on a particular extended hours trading system may not reflect the prices in other concurrently operating extended hours trading systems dealing in the same securities. Accordingly, you may receive an inferior price in one extended hours trading system than you would in another extended hours trading system.
• Risk of News Announcements. Normally, issuers make news announcements that may affect the price of their securities after regular trading hours. Similarly, important financial information is frequently announced outside of regular trading hours. In extended hours trading, these announcements may occur during trading, and if combined with lower liquidity and higher volatility, may cause an exaggerated and unsustainable effect on the price of a security.
• Risk of Wider Spreads. The spread refers to the difference in price between what you can buy a security for and what you can sell it for. Lower liquidity and higher volatility in extended hours trading may result in wider than normal spreads for a particular security.

You can request this by speaking to your Account Manager or emailing clientservices@mondeumcapital.co.uk

If closure of the account happened within six months of it being opened, you can submit your request to your Account Manager or contact clientservices@mondeumcapital.co.uk.

You will be advised by email when the account is reopened. You can then proceed to fund the account.

If the closure of the account occurred more than six months after opening, you will be required to resubmit an account application.

You can request to have your account suspended. Suspended accounts do not have access to the platform and do not incur software and market data fees. Please submit a request via your Account Manager or email for account suspension to clientservices@mondeumcapital.co.uk .

Please contact your Account Manager or email clientservices@mondeumcapital.co.uk who will be able to assist you further.

A margin warning is a warning sent by your broker when a trader exceeds their overnight buying power.

If you receive a margin warning for your Active Account (DAS or Sterling Trader Pro), you will need to rectify this by closing out some of your open positions before 3:30 PM EST.

Failure to do this will result in your positions being liquidated to bring your account back within margin limits.

If you receive a margin warning for your Standard Plus Account (Cap It All), you will need to rectify this by closing out some of your open positions or depositing funds within three (3) business days.

Failure to do this will result in your positions being liquidated to bring your account back within margin limits.

For urgent trade requests:

1. Email your Account Manager or the sales desk with a screenshot of the issue
2. Include a brief explaination the problem so that they can refer it to the relevant department as a matter of urgency.
3. Expect an email or call back with the relevant information relating to your issue.

Mondeum Capital UK does not share in clients’ profits or losses that maybe due to the software provided by third-party suppliers.

We can accept the transfer of securities and funds to us from third-party brokerages. If you’re interested in this method as a way of account funding, please reach out to our customer services team .

Yes, however a short position being held overnight cannot exceed 10% of an account’s value.

e.g : If an account has $20,000 in equity, the account can hold a maximum value of $2000 for each/any individual short position(s

Email your Account Manager or the sales desk with your account number and clear instructions of the specific trade execution required.

As this may incur a cost per trade. Please check with us first.

Available leverage is based on your account balance at the start of the trading day:

During pre-market and normal market hours (4:00AM EST – 4:00PM EST):

Standard Leverage Accounts (CAP it ALL)

• $100 and over – 4:1

Active Accounts (CPro)

• $100 and over – 4:1

Active Accounts (DAS & Sterling)

• $0 to $499 – 1:1
• $500 and over – 4:1

During extended market hours (4:00PM EST – 8:00PM EST):

Standard Leverage Accounts (CAP it ALL)

• $100 and over – 2:1

Active Accounts (CPro)

• $100 and over – 2:1

Active Accounts (DAS & Sterling)

• $0 to $499 – 1:1
• $500 and over – up to 2:1

No, we do not offer trading of fractional shares.

To trade during the pre/post market, ensure that you’re placing limit orders only. Market Orders may not be available during these times.

Our Active accounts are enabled with Level 2 market data by default and is included in the market depth fee.

Yes, pre-market trading begins at 4:00AM EST and post-market trading ends at 8:00PM EST.

Joint accounts are not available on CAP it ALL

The time frame for a trade settlement is 1 day following the trade date.

You can short Stocks on a Leveraged CAP it ALL account (providing your funds are above $100.00) however, you cannot short stocks on a Non-Leveraged CAP it ALL Account.

CAP it ALL is currently available on the web, desktop and mobile phone platforms. Visit the CAP it ALL platform page to access these options.

Please contact your Account Manager or email clientservices@mondeumcapital.co.uk who will be able to assist you further.

CAP it ALL is enabled with Level 1 market data.

To get a CPro account, you can log in to your secure client portal to submit an ADD PLATFORM request.

Alternatively, you can send an email to your Account Manager or sales@mondeumcapital.co.uk for assistance.

To access a CPro account, you can log in to your secure client portal to submit an ADD PLATFORM request. Please note that you would be subject to a Compliance suitability review to be approved for a Leverage account.

Alternatively, you can send an email to your Account Manager or sales@mondeumcapital.co.uk for assistance.

A platform switch request can be submitted to change platforms from your current Active account to CPro. Log in to your secure client portal to submit a SWITCH PLATFORM request. There is no platform switch fee for this type of request.

Alternatively, you can send an email to your Account Manager or sales@mondeumcapital.co.uk for assistance.

The cPro platform can be installed on a PC or MAC or accessed via web login. Visit the platform page to access these options.

cPro is enabled with Level 2 market depth by default.

Please contact your Account Manager or email clientservices@mondeumcapital.co.uk  who will be able to assist you further.

Once logged into your account, follow these steps to confirm:

You can sign-up for a Trade Ideas package within our client onboarding portal when onboarding as a new client. Trade Ideas is only available with our cPro trading platform bundle. Existing clients can add the Trade Ideas package to their cPro account by completing the form on our Trade Ideas Bundle page.

You can find Trade Ideas resources including training videos and classes in the Support and Education section of the Trade Ideas website. During market hours, the live support chat is accessible. To open a support ticket, email info@trade-ideas.com. This email address enters the request into the Trade Ideas helpdesk software where it is routed to one of their team members for prompt assistance.

The following items are not offered with the Trade Ideas web version:

• Brokerage plus for simulation or direct IB/Etrade linking.
• External linking to all other brokers.
• Text to speech audio, only bells/dings.
• Market Explorer windows, current Market explorer windows are-RSI Divergent long and short (Daily), Bull/Bear flag (Daily), 8/20 Cross, and TIS (Trade Ideas Strength-not to be confused with the Trade Ideas Strength channel that is on the web).
• Limited to a max of 5 charts at once.